Delivery Time:

It takes 3 to 10 business days to your door, depending on your area and shipping.

Shipping:

-We ship Free of charge Australia wide

– After the goods are dispatched, you will receive a confirmation email including the tracking number of your order. Please offer a real and effective e-mail address, which the delivery status of goods can be informed prompt.

-If you haven’t received an email within 10 business days, feel free to reach out to us at [email protected]

 

Refund policy:

CHANGE OF MIND / REFUND

Within 30 days of products delivered to your home, or of purchase at our store, you may return your items for a refund minus the following fees.

  • If invoice was paid via EFT the refund fees are following – SIM card cancellation fees of $10 AUD & first month SIM card fees if SIM card was purchased from My Buddy Gard.
    No cancellation fees for BYO Buddy Plan.
  • If paid via credit card online or over the phone – SIM card cancellation fees of $10 AUD & first month SIM card fees if SIM card was purchased from My Buddy Gard and following credit card fees

Shipping and Handling fee of 19.99 AUD will apply on all early returns.

Refund process takes between 3 – 14 days – device needs to be checked, tested and re-sealed with the manufacturer before refund. 

STRIPE

1.75% + 30¢ AUD online (domestic cards)
2.9% + 0.30¢ AUD online (International cards)

SHOPIFY

1.75% + 30¢ AUD online
1.95% + 0¢ AUD in person

Cost of Missing order items for refunding purposes.

1. 7 AUD – speaker charger cable

2. 5 AUD – watch/pendant charging cable

3. Full price – Harmoniser

4. Full price – Speaker/charger

5. 7 AUD – Wall charger

6. Full price – Buddy Tracker

7. Wearing options non refundable after the first 30 days of purchase

Proof of purchase is required for all returns and exchanges for changed mind.

    We cannot accept returns on special-orders & offers, items damaged or sale items.

    Billing cycle for Buddy Plan (Subscription) payments will be calculated from by the last day of each month. Any payments made prior to the last day of the month will be charged at full monthly rate. 

    DAMAGED OR FAULTY ITEMS

    For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately. Full refund or replacement will be available in the instance of major faults/defects.

    Please email [email protected] to report damaged or faulty items, and to process your return.

    Approved by

    Full Name:Siim Konks
    Date:12/08/2020Original
    Date:08/11/2021Changed the refund conditions for SIM card provided by My Buddy Gard
    Date:28/02/2022Proof of purchase required for returns and refunds.
    Increased refund timeframe to 3-14 days.